Shipping Policy

LashyBox Shipping Policy

Last Updated: May 22nd, 2020

Due to current circumstances, some shipments may arrive later than expected. We apologize for any delays and appreciate your patience at this time. 

Please ensure that you also read and understand our Refunds Policy, Terms of Service, and our Privacy Policy.

Shipping

Shipping prices vary based on your location, the items you ordered, and the size of the package(s) we send to you.  Shipping prices you pay may also include handling and packaging fees.  Some shipping methods may include tracking codes and some may not.  If your package contains tracking, you will receive it in an email. If you do not receive your tracking number for a shipment, please submit a request to our customer care team using the request ticket here

Carrier timelines for delivery to your address may vary, and all timelines we provide for delivery are estimates.

International customers may be required to pay customs and duties fees to receive the package in your location.

Certain products may be provided on a pre-order basis, in which case the estimated carrier timeline shall only become applicable once the product pre-order period has finished, and the orders are ready to ship.  Pre-order timelines vary. Estimated Pre-order timelines may be clearly outlined on the product page and are estimated.  If you have questions about a pre-order or other order timelines or delivery, please submit a request to our customer care team using the request ticket here

If you return an item, you will be responsible for paying for your own shipping costs for returning your item unless the item was defective and such defect can be proven. Shipping costs from your original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping a return or exchange item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and if we do not receive it, we cannot issue you a refund or credit. 

Please note that due to any unforeseen circumstance or global or national issue, shipping timelines may be delayed from time to time. 

This document may be updated at any time by us.

Orders containing multiple items will be shipped as soon as all items are available. Orders will not be split shipped.

Should you have any questions or concerns, please do not hesitate to contact our customer care team using the request ticket here.

Route Shipping Policy for Claims: 

Route Shipping Insurance can be used if your item is lost, stolen or damaged. Route Shipping Insurance gives you protection on your orders and allows you to file a claim if something happens to your order during shipment. 

How to File a Claim for Route Shipping Insurance:

  1. Open the original email from Route → click File A Claim
    1. If you can’t find the original email from Route you can also click here
  2. Find your Order ID or Route Insurance ID (this can be found in your original email from Route) and Email Address (the email used to complete your order)
  3. Identify your claim type → lost, stolen or damaged
  4. Fill out the required information regarding your claim type 
  5. Submit your claim 
  6. After submitting your claim you should hear back from a Route service agent within 24-48 hours 

If you need help with filing your claim, you can contact our customer care team by submitting a request ticket here.


Shipping Rates : 

UPS Mail innovations International

0 - 28 oz ($ 9.50 - $ 23.19)

25 - 30 days

29 oz + ($33.19 +)

25 - 30 days

DHL EXPRESS WORLDWIDE

0 - 28 oz ($42.88 +)

7 -10 days

UPS WORLD EXPEDITE

0 - 28 oz ($45.87 ++)

2 - 5 business days

UPS Mail Innovations

0 - 14 oz ($5.19 - $6. 03)

7 -10 Business days

USPS First-Class Package Service - Retail

0 - 7 oz ($6.88 - $7.32)

7 -10 Business days

USPS Priority Mail 2-Day

0 - 21 oz ($9.52 - $10.22)

2 Business Days

USPS Priority Mail 2-Day

22 - 48 oz ($10.46)

2 Business Days

USPS Priority Mail 3-Day

0 - 20 oz ($11.36 - $14.59)

3 Business Days

USPS Priority Mail 3-Day

21 oz + ($14.59 +)

3 Business Days

UPS® Ground

0 - 7 oz ($17.38 -$30.65)

5 - 6 Business Days

UPS 2nd Day Air® -2 business days

0 - 14 oz ($18.35 - $30.65)

2 Business Days

UPS 2nd Day Air® -2 business days

15 oz + ($33.00 +)

2 Business Days

UPS 3 Day Select® 3 business days

0 - 14 oz ($21.00)

3 Business Days

UPS Next Day Air Saver® 1 business day

0 - 14 oz ($21.28 +)

1 Business Day


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